![]() When you call it takes forever to get through, the customer service is shocking and to make matters worse my name was removed from our bank statement when it was posted recently, is that legal? Another computer cliche I am told. I have since learnt that Lloyds have had computer cliches which have caused errors in passwords. I should explain that I gave the correct characters however the computer said they were incorrect, thus I was locked out even giving the correct details. I have waited three months for a document to be sent to me to unlock my account. Would 100% recommend to other Manxies.Īfter eighteen problem free years with Bank of Scotland Jersey I am now at the mercy of Lloyds TSB International. The key is having local people who care about customers. But we were warned face to face beforehand about every glicth we found. We have accounts on both IT platforms, and it is slightly annoying that these don't join up, but not a problem for us. OK, some of the things other reviewers have said are true. When I've got things wrong, the call centre have been patient and friendly. Cards, PINS, and other documents have arrived as promised. We have also moved our current account, and the experience has been comfortable and easy. Since then Lloyds have proactively encouraged us to make more productive use of our money. After 30 years with a faceless UK bank, a local outfit who took a personal interest was so refreshing. From the outset, Lloyds wanted to get to know us as customers. The only advice we took (enough said) was to spread deposits to another Bank to maximise compensation. We met Lloyds TSB Offshore after a disastrous experience with another Financial Advisor. Moving off to my other banks that just work well. The best part though is the tail of their emails that have an ICS 2013 service award logo. Then when you complain hard enough you get a snotty email telling you that they are closing your accounts and to make other banking arrangements after no response from them for a month. You call to complain they just tell you that they cant reach anyone, supervisor, superior, janitor, anyone at all and that they will call you back, which they never do. Not one phone call despite having called in over 5 times over that time period. I tried for over a month to get a response from a Premier accounts manager. Try using them like a bank and you are in for an eye opening experience. As long as money is only going into your account they are fine, as long as you don't need anything from them your ok. Been trying for a month to open another account apart from my USD and GBP accounts in order to make a euro payment. ![]()
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